Your questions, our answers!
A complete FAQ on delivery and returns
How are your packages prepared for shipping?
Each work is packaged with the greatest care. We use tissue paper to protect the surface of the printed work. Then we then roll the work in Kraft paper to add a layer of protection. This is then packaged in a rigid mailing tube. Both ends are tightly closed to prevent any possible opening.
A4 or A5 formats are generally sent flat in rigid cardboard sleeves.
What are the delivery times for the order?
It takes 2 working days (Monday to Friday) to receive your order in France. For international orders, the estimated delivery time is 4 to 10 business days (Monday to Friday), depending on the destination.
We respect delivery times and are not responsible for delays caused by the Post Office.
Do you deliver to relay points and post offices?
Yes, we deliver to relay points and post offices throughout France.
Where is my order ?
You can follow the delivery of your package at any time with the tracking number sent to you when you confirmed your order on the following site: https://www.laposte.fr/outil/suivre-vos-entreprises
If the package is slow to arrive and you need more information, do not hesitate to contact after-sales service by email sav@sergeantpaper.com and at 01.55.86.72.24 from Monday to Friday from 10 a.m. to 6 p.m.
Why haven't I received an email confirming my order?
It is possible that the confirmation email slipped into your SPAM box. If this is not the case, there was probably a small technical problem when the email was automatically sent. Do not hesitate to contact after-sales service by email sav@sergeantpaper.com and at 01.55.86.72.24 from Monday to Friday from 10 a.m. to 6 p.m. to ensure that your order is taken into account.
Do I have to create a customer area to place an order?
You can place a “quick” order without creating a customer area. However, by creating a customer area you can access a space containing the history, invoices, and tracking of orders placed with us.
According to the tracking platform, my package is available at the post office. However, I don't have a passage notice. How to do ?
Unfortunately, it happens that the postman does not leave a delivery notice telling you that he tried to deliver to you in your absence. Don't panic, all you need to do is have your tracking number and your identity card then go to the nearest post office (the one you depend on) to collect your package.
Countries and shipping rates
Sergeant Paper delivers to all countries by colissimo home with tracking.
Here is an approximate table of prices according to destination countries
Prices for shipping may vary slightly. Please check the actual price in your shopping cart when you order.
Metropolitan France
✅ Home delivery
✅ Delivery to relay point
€5.90
4.90€
Guadeloupe including Saint-Barthélemy and Saint-Martin, Martinique, Réunion, Guyana, Mayotte
✅ Home delivery
19.90€
New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands
✅ Home delivery
16.30€
Germany, Belgium, Netherlands, Luxembourg
✅ Home delivery
12.30€
Guernsey, Jersey, Ireland, Italy, Spain (excluding specific territories), Portugal (excluding specific territories), Austria
✅ Home delivery
14.50€
Denmark, Hungary, Poland, Czech Republic,
Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Sweden, Greenland, Faroe Islands, Lichtenstein
✅ Home delivery
15.60€
Greece, Iceland, Finland, Norway, Türkiye,
Maghreb, specific territories Spain & Portugal, Croatia, Malta, Romania and other Eastern European countries
✅ Home delivery
17.50€
Canada, Australia, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel, India
✅ Home delivery
€22.60
Africa (excluding the Maghreb), Middle East, Americas (excluding the United States and Canada), other Asian countries, Oceania (excluding Australia).
✅ Home delivery
28.90€
United Kingdom
✅ Home delivery
19.40€
UNITED STATES
✅ Home delivery
€27.60
China
✅ Home delivery
€28.60
Exchanges and returns
How do I exchange my order?
Sergeant Paper gives you 60 days from your purchase date to exchange your order. You can come directly to the gallery, at 26, rue du Château, 75010 Paris or contact after-sales service by email sav@sergeantpaper.com or at 01.55.86.72.24 from Monday to Friday from 10 a.m. to 6 p.m.
Is a refund of my order possible?
For any online purchase, you have a legal withdrawal period of 14 days upon receipt of your online order to obtain a refund.
Can I modify or cancel my order?
If you wish to modify your order, please send an email to sav@sergeantpaper.com to see what can be done.
For any online purchase, you have a legal withdrawal period of 14 days upon receipt of your online order to obtain a refund.
My package arrives damaged, what should I do?
Even if we package each work with the greatest care, we cannot 100% guarantee the arrival in good condition of each package. Rest assured, this is very rare.
Do not hesitate to send us some photos of your damaged package, the damaged poster and the certificate of authenticity by email to sav@sergeantpaper.com The package will be replaced as soon as possible and without any additional cost on your part .
